EPoS Software & Hardware Solutions

Serving the local community since 1906, the Shelbourne Bakery has been ever popular with its customers over the years. Having taken over the business in 1996, Hugh Boyle Sr. Was determined to ensure that the Shelbourne Bakery preserved its long history of success and maintain its status as one of the pillars of Newry City’s local economy.

Although the Shelbourne still maintains its status as a popular bakery, it has gained equal recognition through the opening of a café/restaurant within the store, much to the delight of the local community. 

Now boasting over 800 paying customers each day, the Shelbourne has gone from strength to strength and, despite the current economic climate, continues to thrive.

Having two entirely different elements within the business meant that Hugh and the Shelbourne Bakery would need a very precise system to cater to their own distinct needs. The bakery end of the business for the Shelbourne is very complex, in that it caters to customers in-store, it also supply’s other businesses such as supermarkets and not forgetting the creation of custom cakes for weddings and birthdays. The restaurant was located within a separate area of the store and it was a requirement that both elements would link together for the purpose of generating financial reports.

Having evaluated other systems, Hugh decided that the system on offer from RST was the only one that would cater fully to his requirements, managing both the bakery and restaurant elements of the business. “From day one the system was great and easy to use, we were able to have all our menus customised to the way we wanted them so from a training point of view staff were able to get to grips with it almost immediately” said Hugh.

“With so many customers coming through the Shelbourne doors every day it was important for us to have a system that was very reliable; we didn’t want to be in the position where one till going down would grind the business to a standstill” continued Hugh. Although all EPOS systems from RST are networked, they also operate as standalone systems with no server which basically means that unlike other systems, if one till were to go down, the others would maintain full functionality.

Operations Manager, Pauline Rushe, also had a glowing report of the support on offer from RST, “if we ever do have any issues with any of the systems we know that RST are only a phone call away, and the remote support means that any issues are resolved right away”. At RST we offer all our customers the benefit of remote dial in support which means that if you ever have any issues we can resolve them almost instantly, meaning that you never need to lose a customer.

“We thankfully get over 800 customers coming through our doors everyday and it is a relief to know that we have a system in place that works really well”, said Hugh. “Being able to see financial reports of how the business is doing is a big requirement for us, and thanks to RST it has become a simple process”, Hugh concluded, “the system works perfectly for us and we have always been well looked after by RST”.

The Shelbourne now forms part of RST’s portfolio of over 400 sites within the UK and Ireland that use iTouch POS Software and Protel PMS Software. For further information on the system installed at The Shelbourne or for information on any of our products contact us on 0800 107 0069 (UK), +353 0 1 8787 288 (ROI) email This e-mail address is being protected from spambots, you need JavaScript enabled to view it or visit www.rstepos.com