Database MaintenanceProductsModifiers

Assigning Menus, Messages, Questions, and Batch Products

Tapa Office allows you to enhance a product's behaviour at the POS by attaching Sales Menus, Sales Messages, Questions, and Batch Products. These tools support upselling, kitchen instructions, extra prompts, and grouped product behaviour.

Sales Menus

Sales Menus are follow-on menus that appear when a product is selected at the POS. They guide staff through customisations, upsells, or required choices such as sauces or sides.

How to attach a Sales Menu to a product

  1. Go to the Modifiers tab of the product record.
  2. Scroll to the Sales Menus section and click Attach Menu.
  3. Choose the Sales Menu from the list.
  4. Click Save.
  5. Use the arrow controls to reorder attached menus if needed.

Example: attach a Sauces menu to a Steak product to prompt for toppings.

Sales Menu Groups

Sales Menu Groups are collections of Sales Menus that can be applied together as a sequence. This helps when the same menu flow is used often.

Example: a pizza menu group could include Crust Type, Toppings, and Drinks.

How to attach a Sales Menu Group to a product

  1. Go to the Modifiers tab.
  2. Scroll to the Sales Menu Groups section.
  3. Click Attach Menu Group.
  4. Select the relevant Menu Group.
  5. Click Save.

Menus from the group will appear in the order set in the group configuration.

If both a Sales Menu and a Sales Menu Group are attached, they run together in the order listed.

Sales Messages

Sales Messages are text-only prompts that appear after a product is selected, usually to guide preparation. These print in red on the kitchen ticket and do not affect stock.

If a modifier must reduce stock, such as extra bacon, use a Sales Menu with Condiment Products instead.

How to attach a Sales Message to a product

  1. Under the Modifiers tab, locate the Sales Messages section.
  2. Click Attach Message.
  3. Choose the appropriate Message.
  4. Click Save.
  5. Adjust the order of attached messages if required.

Example: attach a How Cooked message to a burger or steak.

Questions

Questions are prompts that collect extra information when a product is sold, such as meal preferences, allergens, or age confirmation.

How to attach a Question to a product

  1. Navigate to the Modifiers tab.
  2. Scroll to the Questions section and click Attach Question.
  3. Select the relevant Branch and choose the appropriate Question.
  4. Click Save.

Example: ask Confirmed Over 18 when selling alcohol.

Batch Products

Batch Products are child items automatically added when a parent product is sold. This is useful for combo deals, set meals, and grouped product offers.

How to attach Batch Products

  1. In the Modifiers tab, locate the Batch Products section.
  2. Click Attach Product.
  3. Select the child product to include.
  4. Define the Price for the child item if it should differ from standard pricing.
  5. Click Save.

Example: selling a combo meal can automatically add fries and a drink.

Tips for managing modifiers

  • Use the up and down arrows to reorder attached items for a smoother POS flow.
  • Choose the correct Branch or Global level when attaching modifiers in multi-site environments.

Branch-specific menus, messages, or questions override Global ones when both are present.

FAQ

Can I attach multiple Sales Menus or Messages to a product?

Yes. You can attach multiple items and control the order in which they appear.

What is the difference between Sales Messages and Sales Menus?

Sales Messages are text-only prompts and do not track stock. Sales Menus link to real products such as condiments or sides, so they can affect stock and pricing.