GiveaVoucher Orders
The Orders section covers voucher purchases made online through GiveaVoucher.com. From here you can filter order history, open a specific order, resend voucher emails, and process refunds where required.
Order Overview
This section is the transaction history for online voucher sales.
- Date: when the order was placed.
- Order No: the GiveaVoucher order number.
- Order Total: total amount paid for the order.
- Status: current order state, such as Purchased.
- Customer Name: the purchaser’s name.
Use the search box, column filters, and date range criteria to narrow the results.
Filtering voucher orders
- Go to Gift Vouchers > Orders.
- Set a Date from and Date to range if needed.
- Click Apply to refresh the list.
- Use the search box or column filters for more targeted results.
- Click Clear to remove filters.
This screen is specifically for online voucher orders generated on GiveaVoucher.com rather than in-store voucher activity.
Opening an order
Click an order row to open the order review screen. The order header gives a quick summary of:
- Customer
- Order
- Placed
- Refunded
- Test Mode
- Total
- Fee
Vouchers section
The Vouchers section shows the standard vouchers included in the order.
- Item: the voucher template purchased, such as £50 Gift Voucher.
- Value: the voucher amount.
- Recipient: who the voucher is intended for.
- Email: the address used for delivery.
Use the Resend action if the voucher email needs to be sent again.
Promotional Vouchers section
If a promotion was applied to the order, the Promotional Vouchers section shows the extra benefit created by that promotion.
- Promotion: the promotion name, such as Get an extra £10.
- Result: the type of result created.
- Recipient: who receives the bonus benefit where relevant.
- Total: the promotional value added or generated.
This is helpful when checking whether a voucher promotion worked as expected.
Refunding an order
The order list includes a Refund button on each order row. Use this when the online voucher purchase needs to be reversed.
- Check the order carefully before refunding.
- Confirm whether the order has already been delivered or resent.
- Review the order detail screen to make sure you are refunding the correct purchase.
If the order has already been paid out and there is no remaining value in the TapaPay balance account, the refund value will be recovered from future orders.
Common tasks
| Task | How to do it |
|---|---|
| Find a recent online voucher sale | Filter by date range, then search by customer name or order number. |
| Check what the customer bought | Open the order and review the Vouchers section. |
| Check whether a promo applied | Open the order and review the Promotional Vouchers section. |
| Resend a voucher email | Use the Resend button beside the voucher entry. |
| Refund an online order | Use the Refund action from the orders list. |
FAQ
What does the Orders screen show?
It shows online voucher purchases made through GiveaVoucher.com, including order totals, statuses, customer names, and refund actions.
Can I resend a voucher from the order?
Yes. Open the order and use the Resend button beside the voucher or promotional voucher entry.
How do I check if a promotion applied correctly?
Open the order and review the Promotional Vouchers section. This shows the promotion name, result, and promotional value created.
Can I filter orders by date?
Yes. Use the Date from and Date to fields in the criteria area, then click Apply.