POS OperationsPaymentsTransactions

Refund Transaction

Use Refund Transaction when refunding from a previous transaction. The available refund options are controlled by the user's User Role.

User Role restriction: Refunds are security controlled and may require the PIN or biometric finger-vein approval of an authorised user.

Open the transaction

  1. Open Transactions.
    Transactions option on the POS
  2. Select the required transaction.
    Transaction overview list on the POS
  3. View the transaction detail.
    Transaction detail screen on the POS

Refund highlighted product lines

  1. From the transaction detail, highlight the product line or multiple product lines to refund.
    Product line selected from a transaction detail
  2. Open Functions.
  3. Press Refund Selected.
    Refund Selected option for highlighted transaction lines
  4. Select a refund reason if one is required.
    Refund reason prompt for selected transaction lines
  5. Select the refund tender.
    Refund tender selection for selected transaction lines
  6. Press Refund to finalise the refund.

Refund all items

  1. From the transaction detail, open Functions.
  2. Press Refund All.
    Refund All option in transaction functions
  3. Select a refund reason if one is required.
    Refund reason prompt for refunding all transaction items
  4. Select the refund tender.
    Refund tender selection for refunding all transaction items
  5. Press Refund to finalise the refund.

Refund tenders

Select the tender that matches how the refund should be returned to the customer.

  • Cash: Give the customer the cash refund amount from the drawer.
  • Card: Refund the amount to the original card that paid for the transaction.

FAQ

Can I refund only some items from a transaction?

Yes. Highlight the product line or multiple product lines in the transaction detail, then use Refund Selected.

Can I refund the whole transaction?

Yes. Use Refund All from the transaction detail functions when your User Role permits it.