TapaPay onboarding quick start

Step 1. Open the onboarding page

In Tapa Office go to Payments > TapaPay Setup, then use Start onboarding or Send onboarding link to open the secure portal for the customer.

Step 2. Confirm the customer is ready

On the Getting Started page, ask the customer to review the checklist, tick I have my documents ready, then click OK, I am ready.

Step 3. Choose the business structure

Read the KYC explanation, then choose whether the business has a Single branch or Multiple branches.

Choose Single branch if the business has one location with one bank account, or if it has multiple sites that all use the same bank account.

Choose Multiple branches if the business has multiple locations and each one uses its own bank account.

Click Next to continue.

Step 4. Add the company record

On the Companies screen, click + Add a company.

Step 5. Create the company shell

Enter the basic company details: trading name, legal name, country, and currency. Then click Next.

Use the trading name exactly as customers know the business. Use the legal name exactly as it appears on the official registration record.

Step 6. Complete the company checklist

Open each incomplete company section until everything is marked Completed. The checklist usually includes registration type, legal name, phone, website, registered address, VAT number, and industry.

Step 7. Choose the correct registration route

Select the legal structure that matches the business.

If the business is a registered company or organisation, choose Organisation. If it is run by one individual, choose Sole proprietorship.

If Organisation is selected, choose the matching company type. Private limited companies will usually use Private company.

For private companies, enter the Companies House registration number exactly as registered.

If Sole proprietorship is selected instead, enter the legal name and add the trading name if the business uses one.

Step 8. Finish the remaining company details

Add the company phone number, website or social media page, registered business address, VAT status, and principal business industry.

Step 9. Add the person of significant control

Back on the Company Details screen, use + Add a person.

Select every role that applies. One person must be marked as a Signatory. For a sole trader, add the owner as the sole owner and signatory.

Step 10. Add each branch

In the Branches section, click + Add a branch. Enter the branch name, country, and currency, then complete the branch checklist.

Enter the Branch name, country, and currency.

Step 11. Finish the branch details

Complete the additional details required for the Branch.

Add the branch phone number, branch address, and branch industry. Use the same industry as the company unless the branch trades in a different line of business.

Step 12. Review and submit

Before submitting, confirm all company items are completed, at least one person has been added, and every required branch is listed as completed.

When the page is fully complete, click Submit. Bank accounts are added after the initial application is submitted.

Step 13. Add the payout bank account

After the application is submitted, open the Bank details section and click Add bank account.

Step 14. Choose the verification method

Select either Verify via mobile banking app or website for instant verification, or Upload a bank statement if the customer cannot use the app route.

Step 15. Allow access to the banking app using Tink

Review the Tink consent screen and click Accept to allow the secure bank connection.

Next, choose the customer's bank from the list shown by the bank connection flow.

Then choose the account type shown, such as Personal or Business.

On their mobile device scan the QR code to open the mobile banking app so Tink can begin the secure bank connection.

The customer is then shown the bank connection screen and must open their bank login or banking app on their phone to complete verification.

Step 16. Add the bank account manually if needed

If using the document route, enter the payout bank account details such as sort code and account number, then continue.

Step 17. Choose the document type

Select the bank document type being uploaded. A bank statement is usually the easiest option.

Step 18. Upload the bank document

Upload a clear document that shows the business name, bank account details, and a recent date. The document must be readable and should usually be dated within the last 12 months.

Step 19. Check the Submission Status page

After submission, review the Submission Status page. If anything is still outstanding, use the links under Action Required to complete each item.

This can include accepting terms and conditions, uploading a bank statement, using a different bank account, updating personal details, or uploading an ID document.

Step 20. Accept the terms and conditions if requested

If Accept TOS appears, open the terms page, choose the correct signatory, then click Sign & Accept.

Step 21. Upload ID if requested

If the application asks for ID, upload the requested document and make sure the image is clear, in colour, not expired, and shows the full page including the photo and code area.

This step may not be required if the customer has already been fully verified through the banking app verification flow.