Returns Policy – Payment Terminals

Overview

Our payment terminals are provided on a monthly agreement rather than sold as one-off retail products. Because of this, returns and cancellations are governed by the terms of your agreement.

Eligibility for returns

• Terminals cannot be returned simply because they are no longer required.
• Returns are accepted only in line with the terms of your contract, including any minimum term and early termination conditions.
• All returns must be authorised by us in advance. Unauthorised returns may be refused.

Contractual commitments

• Monthly payments continue to apply for the full contract term, even if the terminal is returned early.
• Where early termination is permitted, you may still be liable for outstanding rental charges, termination fees, or the remaining contract value, as set out in your agreement.

Faulty or defective equipment

• If a terminal is faulty, we will repair or replace it in line with our support and warranty terms.
• Faulty equipment does not automatically qualify for contract cancellation unless explicitly stated in your agreement.

Condition of returned equipment

• Approved returns must include the terminal and any supplied accessories (e.g. cables, chargers, cradles, SIMs where applicable).
• Equipment must be returned undamaged, aside from fair wear and tear.
• Damaged, incomplete, or incorrectly packaged items may result in additional charges.

How to request a return

Please contact us to request authorisation. Include the following information to help us process your request quickly:

• Business name
• Terminal serial number
• Reason for the request

Returns sent without prior authorisation may be delayed or refused.

Important notes

Business-to-business supply: Payment terminals are supplied under a business agreement. “Change of mind” returns and consumer cooling-off rights do not apply unless required by law.