RST EPOS point-of-sale system with integrated card reader.

Contact Support

Contact our UK & Ireland support team for help with your EPOS system, integrated payments, or general enquiries. Our support hours are Monday to Friday, 09:00–17:00. For out-of-hours emergencies, please contact our Helpdesk.

Send Us a Message

Contact our Support Team

Our support hours are Monday to Friday, 09:00–17:00 for all EPOS, payment and general enquiries.

  • For out-of-hours emergencies, please contact our Helpdesk.

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Our Offices

RST EPOS has offices across the UK & Ireland to support our customers locally. Find your nearest branch or contact us using the form below.

Derry/Londonderry

McLean Rd, Eglinton
Derry/Londonderry
BT47 3XX
t: (028) 71 860069

Belfast

Fortwilliam Business Park, 39 Dargan Rd
Belfast BT3 9JU
t: (028) 90771441

Liverpool

The Business Centre, Hooton Rd
Hooton, CH66 7NZ
t: (0845) 0701451

Dublin

46a Upper Dorset St
Dublin D01 C6X8
t: (01) 8787288

Contact & Support FAQs — RST EPOS

How do I contact RST EPOS for support?

You can reach our UK & Ireland support team by phone on +44 (0)28 7186 0069 or email [email protected]. We provide 7-day cover, remote diagnostics, and optional on-site assistance.

When should I call the emergency support line?

The emergency line is for business-critical issues outside normal hours. It’s available Mon–Fri 17:00–21:00 and Sat–Sun 09:00–17:00 on +44 (0)28 7186 0361.

How much does RST EPOS cost?

Our EPOS systems start from just a few pounds per day depending on your setup, hardware, and modules. You can book a demo to get a tailored quote for your business.

Do you provide on-site installation and training?

Yes. We offer both remote and on-site onboarding, menu setup, and staff training across the UK & Ireland. Our technicians will ensure your system is fully configured and ready to use from day one.

What are your office hours and locations?

Our offices are open Mon–Fri 09:00–17:00 in Derry/Londonderry, Belfast, Liverpool, and Dublin. Visit our office locations section to view addresses and maps.

Do you offer support for multi-site or franchise operations?

Yes. Tapa Office allows you to manage multiple sites with shared reporting, live dashboards, and central menu publishing — all in one cloud back office.

How quickly will someone respond to my enquiry?

We aim to respond to all enquiries within one business day. Priority support requests and emergency calls are handled immediately by our technical team.

Can I book a free demo or consultation?

Yes — you can book a free demo to see TapaPOS and TapaPay in action. We’ll walk you through setup, pricing, and integration options for your business.

Do you integrate with payment and accounting systems?

RST EPOS integrates directly with TapaPay for seamless card payments, and with popular accounting platforms like Xero and Sage for automated posting.

What areas do you cover for on-site service?

Our engineers cover the entire UK & Ireland, including Northern Ireland, ROI, Scotland, England, and Wales. Remote support is available nationwide, with on-site visits scheduled as needed.