Hospitality businesses across the UK are under pressure. Rising wage costs, National Insurance contributions and ongoing staff shortages are stretching budgets — while guests expect faster, more convenient service than ever.
The good news? Technology can help. A waiter ordering app with integrated card payments improves service and reduces wage costs — a win for both guests and your bottom line.
The Cost of Staffing in 2025
Wage pressures have increased, NI has shifted, and hiring/retention is difficult — especially for evenings and weekends. Reducing reliance on large front-of-house teams without sacrificing service is now essential.
What Is the Waiter App?
With the TapaPOS Waiter App, your team can:
- Take orders at the table
- Send tickets straight to the kitchen or bar
- Accept card payments instantly via TapaPay
No trips back to the till, no shared terminals, no queues — just smooth, efficient service.
How It Helps You Sell More
- Faster table turns — more covers during peaks
- Built-in upsells — prompts for extras and modifiers
- Fewer errors — no forgotten items or mis-keys
- Frictionless payment — guests pay and go when they’re ready
Every 10 minutes saved per table adds up quickly at busy times.
How It Cuts Labour Costs
- Fewer staff can cover more tables with streamlined flows
- Run quieter shifts with lean teams
- New staff are guided by prompts and workflows
- No need to buy multiple standalone card terminals
Integrated TapaPay means contactless and chip & PIN right at the table, fully synced with the POS.
Lower Fees & Faster Settlement with TapaPay
- Transparent fees by card type (no vague ranges)
- No minimum transaction fees
- Fast settlement to your bank
- One system for POS, payments and reporting
Real Impact for Real Services
In an 80-cover weekend service, traditional tills might need five FOH staff. With the Waiter App, three or four well-trained team members can deliver faster service — reducing wage cost by roughly 20–25% while maintaining or increasing throughput.
Conclusion
As wage costs rise, hospitality needs smarter operations. A waiter app with integrated payments is a simple, powerful way to improve guest experience and financial performance.