At Four Lanterns Letterkenny, busy periods once meant growing queues, order mistakes and extra pressure behind the counter. The team set out to create a calmer customer journey, give kitchen staff clearer information and keep service moving accurately from order to collection.
During busy periods, queues formed quickly and the counter team relied on calling orders back to the kitchen. Staff had to hear and remember every item, extra and special request while working under pressure.
RST EPOS connected ordering, payments, preparation and collection so every team works from the same accurate order information.
Orders now flow clearly from entry to preparation. Staff have the details in front of them, while customers can follow their number through the collection journey.
“It’s a lot smoother… The queues have disappeared… The mistakes are not being made.”
Watch the customer guided tour
Key benefits
More ways to order keep customers moving at busy times.
Items, extras and modifiers reach the kitchen clearly.
Teams work confidently with every order on screen.
Customers can see their number and order progress.
“They feel a lot more confident because they have the order in front of them. When somebody’s asking for extras, they have it there. It’s foolproof, and it is running a lot more efficiently.”
See how a connected EPOS system could work for your business.
