How can I charge a stored card for a late cancellation or no show?
How cancellation fees work
Card cancellation fees can be used to deter no-shows and late cancellations. Rules within a service can automatically debit a predefined amount from the customer’s stored card token when a cancellation happens inside the minimum cancellation window.
Getting started
Before setting up cancellation rules, card tokenisation must already be configured.
Set cancellation time
- Go to Settings > Tables > Services.
- Edit the required service.
- Open the Cancellation section.
- Set the Min Cancellation time in minutes.
Example: If this is set to 1440, a charge is applied when the guest cancels less than 24 hours before expected arrival.
Charging a no-show
If a reservation has not been seated and the allocated time slot has passed, the booking is marked as No Show. To charge the stored card token, the reservation must then be cancelled.
- From the reservation screen on POS, click the reservation and press Edit.
- Select Cancel Reservation.
- Select Yes to confirm the cancellation.
FAQ
Will a charge happen automatically as soon as a guest is marked no-show?
No. The reservation must then be cancelled so the stored card token can be charged.
What does the minimum cancellation time control?
It defines the window before arrival where late cancellations or no-shows can trigger the stored card charge.