Coming soon: Our new Support Centre with step-by-step guides and videos. In the meantime, browse these topics or contact support.

RST EPOS support

Help and support, without the runaround.

Browse the most common setup, troubleshooting and integration topics. If you need a hand, our team is still available while the full Support Centre is being built.

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Help topics

Each topic has its own direct link so your team can jump straight back to the right section when needed.

10 topics
  • 01 Setup and launch 5 articles

    Getting Started

    Install, first-run, users, and going live.

  • 02 Card machines and pairing 5 articles

    Payments & Terminals

    TapaPay integration, pairing, and troubleshooting.

  • 03 Finance integrations 9 articles

    Database Maintenance

    Quick product changes, database updates, and maintenance tasks.

  • 04 Kitchen workflows 0 articles

    Kitchen Displays (KDS)

    Device setup, routing, and service flows.

  • 05 Delivery, collection, and table orders 6 articles

    Online Ordering

    iWantFed, Tapa Ordering, menus, time slots, and order flow settings.

  • 06 Customer accounts and vouchers 7 articles

    Customers & Vouchers

    Customer accounts, charging, groups, gift vouchers, and promotions.

  • 07 Devices and connectivity 2 articles

    Hardware & Networking

    Printers, scanners, cash drawers, and offline mode.

  • 08 Bookings and hotel systems 7 articles

    Reservations & PMS

    Tapa Table, ResDiary, and hotel PMS integrations.

  • 09 Users and permissions 4 articles

    Security & Permissions

    Roles, access control, and audit trails.

  • 10 Services and booking rules 12 articles

    Table Reservations

    Areas, services, deposits, durations, table joins, and booking controls.