Printer Not Printing
If a receipt or kitchen printer is not printing, the fault is usually cabling, paper, power, or printer assignment rather than a full printer failure.
Common causes
- Loose or damaged cable between the printer and terminal.
- Printer powered off or out of paper.
- Wrong printer selected at POS.
- Printer or terminal needs a restart.
How to troubleshoot
- Check the cable between the printer and till is secure and reconnect it if needed.
- Make sure the printer is powered on and loaded with paper correctly.
- Check that the correct printer is selected or assigned at the POS.
- Restart both the POS terminal and the printer.
- Run a test print. If it still does not print, contact support.
If the printer powers on but never receives jobs, the problem is often assignment, connectivity, or routing rather than the print mechanism itself.
What to check next
- Check for paper jams or incorrectly loaded rolls.
- Check any indicator lights on the printer for error status.
- Confirm whether the issue affects one printer only or all printers on site.
FAQ
Can a printer still fail even if the power light is on?
Yes. A powered printer can still have a cable issue, no paper, a jam, or a configuration problem.
Why does the cash drawer sometimes stop working too?
If the cash drawer is connected through the receipt printer, a printer problem can also stop the drawer from opening.
When should I contact support?
Contact support if the printer still does not respond after checking cabling, power, paper, assignment, and a restart.